F.A.Q.

Payment and shipping?

Payment

Payment

The form of payment depends on your country

Shipping

We ship the straps from the warehouse within 24 hours.

Do you have a question about shipping?

Do you ship to my country?

In the shopping cart you can see if shipping to your country is available. We do not ship to all countries in the world. There are two main reasons for this:


  1. We have experienced frequent and multiple cases of mail fraud in this particular country.

  2. Your chosen shipping method is not available in your country.
Can I track my parcel within Europe?

Yes, you can. Please go to trackyourparcel.eu and log in with , указав your parcel number (ABCxxxxxxx или HWGxxxxxx) and zipcode/postal code.  The site will then show you which courier has been used and the tracking status of your parcel.

Do you have a question about watch straps?

I've bought a watchband from your online store and it broke.

I’ve bought a watchband from your online store and it broke.

Watchbands have no manufacturer warranty. Still, as a client, you have your rights for a quality product. If you received a product with a manufacturing defect, please provide us the photo evidence of it so we can confirm it and offer you a compensation or other solution.

I need help finding a strap for my watch

I need help finding a strap for my watch

We are ready to help you find a strap for your watch.
Please provide us:
1. Picture of the front of the watch
2. Image of the back of the watchbr
3. What type of strap do you want?Original, Original Brand or universal strap?

Send a request to help@watch-group.com